About You:

You are passionate about growing your career in the community sector and approach challenges with a solutions-driven mindset. You align your strategies with both organizational and divisional goals, ensuring success across the board. You excel in working with diverse groups of people, are highly self-motivated, and possess strong business partnering skills. In your role, you thrive in a collaborative, close-knit team environment, supporting colleagues and fostering respect and positive relationships in all your interactions.

The Job role includes:

• Managing a team of support workers within a service outlet and/or community setting
• Ensuring compliance with NDIS regulations, OHS regulations, and relevant legislation.
• Maintain accurate and up-to-date documentation of housing plans, assessments, and resident records.
• Undertaking rostering of support workers ensuring that participants have appropriate care.
• Developing and implementing high quality care plans for HH participants.
• Collaborating with participants and relevant stakeholders to gather input for developing person-centered care plans for HH participants and assisting to work towards achieving their individual goal.
• Delivering consistent and quality customer service to internal and external stakeholders
• Monitor Participant service notes, including recording charts and Incidents to ensure quality service is delivered.
• Managing, responding to, and resolving participant queries and concerns in a fast paced, dynamic environment
• Managing participant complaints and appeals to effective resolution.
• Conducting regular property inspection
• Performing ad-hoc duties and implementing decisions as requested by the Management.

You will bring

• Minimum of 2 years' experience in leading and managing a team of support workers within the disability sector (or allied health/welfare), with relevant knowledge and/or training applicable to the position
• Diploma in social housing or other equivalent community services qualification, from a recognised tertiary institution, or equivalent relevant experience commensurate with the role requirements.

• Strong Knowledge on Occupational Health and Safety Policies
•  Experience working in a similar role, particularly knowledge of best practice rostering procedures in a similar industry.
• Effective communication skills and the ability to liaise effectively with staff and managers to coordinate shifts.
• A well-developed capacity to manage the competing demands of a busy environment, work to deadlines and maintain attention to detail.
• Ability to work autonomously and as part of a team.
• Current VIC Driver’s License (essential)
• Compulsory third-party insurance on private vehicle (to be used for work purposes)

The successful candidate will receive:

• We believe in rewarding top talent and are open to offering an attractive compensation package for the right fit.
• Competitive Salary+ Allowances +Super
• Professional development opportunities, including training, certifications, and career advancement within the disability sector.
• Access to an Employee Assistance Program, offering confidential support for personal, professional, or mental health challenges.
• A collaborative and inclusive culture that promotes teamwork and values diversity.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Police check.
• Must have Working with children check and NDIS screening check
• Willingness to obtain First Aid, CPR, Medication Management certificates.

If you require support with the application process, please contact Monesha Somasekhar -monesha@hikmahouse.com.au

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